Refund and Returns Policy
Your Satisfaction Is Our Priority
At HAUS, we want you to love the comfort and quality of every pair you order. If something isn't quite right, we're here to make it easy. Simply reach out to our customer service team and we'll work quickly to find a solution.
Please note: sale items are considered final sale and are not eligible for return or refund (though they may qualify for an exchange — see below).
How Returns Work: Step-by-Step
You have 30 days from the date you receive your order to request a return on all or part of your purchase. Once we receive and inspect your returned item, we'll issue a full refund to your original payment method within 5 business days.
Please note: return shipping costs are the customer's responsibility and are non-refundable.
Here's exactly how to return your HAUS order:
- Email us first — Let our customer service team know which item(s) you'd like to return.
- Get your return approved — We'll confirm eligibility and provide your specific return address (this may differ from our main shipping address).
- Pack it safely — Once approved, repack your slippers in their original packaging to prevent damage in transit.
- Ship to the provided address — Send your return to the address our team gives you.
- Share your tracking number — This helps us process your return faster.
- Get refunded — We inspect returns within 3 business days of arrival and issue your refund promptly.
What Can't Be Returned
To keep things fair and hygienic for all our customers, the following aren't eligible for return or refund:
- Sale items — Final sale, but exchange-eligible (subject to availability)
- Pre-ordered items — Not returnable once delivered
- Worn, misused, or hygiene-compromised products
Damaged or Defective Slippers? We've Got You Covered
Received a pair with a manufacturing defect or shipping damage? Contact us within 30 days of delivery — we can't process claims reported after this window.
To speed things up, we'll need:
- A clear photo showing the product label
- A clear photo showing the defect
- Both on a flat, well-lit surface
Our defect promise:
- First defect → free replacement, no charge
- Second defect on the same item → full refund instead of another replacement
Before You Ship Anything...
All returns require pre-approval from our customer service team. Since return addresses vary by location and product, shipping without contacting us first can delay your refund or send your package to the wrong place. Always reach out first!
We're Here for You — 7 Days a Week
Our customer service team is available every day of the week and responds to all inquiries — returns, damage claims, order questions, or general comfort advice — as fast as possible.
A Quick Note on Chargebacks
Filing a chargeback or payment dispute automatically voids any active returns or warranty claims. We always recommend contacting us directly first — it's faster, and it keeps your return and warranty options open.
Our Commitment to Quality
Every pair of HAUS slippers goes through strict quality checks with our suppliers before it reaches you. When something does slip through, our return and replacement process ensures you get the comfort and quality you paid for. Your feedback helps us keep raising the bar.